Privacy Policy Overview
Your privacy and data protection are our top priorities
Introduction to Our Policy
polenquari is committed to maintaining your privacy and safeguarding your personal information. This policy explains what data we collect and how it is securely processed.
We comply with the Australian Privacy Principles and ensure your personal information is only used for essential platform functions and communications.
Types of Data We Collect
Personal details are collected during registration, funding, and platform use to deliver and improve our services.
Information You Provide Directly
- • Contact details submitted when contacting support or registering an account
- • Project information submitted by founders wishing to host on polenquari
- • Feedback or inquiries provided via online forms or email
- • Transaction or funding details you submit to support a project
- • Communications with our team through official channels
Automatically Collected Information
- • Details about your device, browser, IP address, and session activity
- • Usage statistics and preferences gathered through analytics tools
- • Automatic error logs and platform bug reports
- • Cookie and pixel information collected for functionality and improvement
- • Time stamps and actions taken when visiting platform pages
How We Use Your Data
Your data assists with verifying identities, facilitating transactions, providing updates, and improving the user experience.
- • To facilitate startup project engagement and communication
- • To process project applications or backer registrations
- • To send important notifications and platform updates
- • To report on performance or gather feedback
- • To comply with Australian crowdfunding regulations
- • To ensure cybersecurity and protect user accounts
- • To enhance overall platform usability and transparency
Our Assurance: We are committed to ensuring your personal data remains protected and never used beyond what is outlined in this policy document.
Data Sharing Practices
Personal data is shared only with trusted partners for platform operations or if legally required under Australian law.
Service Providers & Partners
We select partners who prioritise information security and support technical or payment infrastructure needs.
Meeting Legal Requirements
Your information may be disclosed to satisfy lawful requirements or government requests.
Anonymous Statistics Collection
Non-identifiable data helps us analyse platform effectiveness and improve our services.
Your Rights & Choices
Australian users can access, update, or request deletion of personal information. Contact us to exercise your legal rights.
- • Request access to the personal data we hold
- • Update or correct your personal details anytime
- • Request erasure of your information
- • Request your personal data in a portable format
- • Object to certain data uses or direct marketing
- • Request restriction of your data processing
For privacy-related requests, please use the contact options provided at the end of this policy.
How We Safeguard Your Data
polenquari applies advanced security protocols and routine audits to maintain strong data protection standards.
Technical Security Tools
- • End-to-end encryption across key components
- • Regular platform vulnerability assessments
- • Data redundancy for loss prevention and restoration
- • Complex authentication mechanisms required
Organisational Safeguards
- • Staff trained in privacy and data handling
- • Internal audits to ensure compliance
- • Strict access controls for sensitive data
- • Incident response plans for data breaches
Data Retention & Deletion
Personal data is kept only as long as needed for platform function, communications, and legal obligations.
- • Account information is held for the duration of your use
- • Project interaction data kept for analysis
- • Support communications stored as needed
- • Transaction data retained for legal requirements
- • Marketing preferences maintained securely
Upon account closure, most personal data is deleted unless law requires longer retention.
International Data Transfers
If information is processed overseas, polenquari ensures data protection is at or above Australian standards.
- • Data stored in accredited secure regions only
- • Contractual safeguards with providers holding your data
- • Audits confirming international compliance
- • User consent obtained before such transfers
Cookie Usage & Preferences
Cookies enhance essential website features, user authentication, and analytics, helping us refine services.
Types of Cookies Used
- • Enable core browsing, account login, and platform security
- • Track website performance anonymously
- • Remember user preferences across sessions
- • Support tailored user experience in-browser
Adjust preferences anytime using browser tools or our settings page.
Policy Updates & Notices
Updates to this policy will be communicated on our platform, with major changes highlighted directly to users.
- • Platform notice with date of update
- • Email alert for significant changes
- • Summary provided via help center
- • Updated document available online
Continued use after updates indicates acceptance of the revised policy.
How to Reach Our Privacy Team
For questions or concerns, contact our team using the details provided on polenquari.sbs or the form on our contact page.
polenquari
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61-2-3986-7824
Email: content@polenquari.sbs
Privacy policy last reviewed October 2025
Effective for all users from 15 October 2025